Where is the pioneer support?

Where is the support ? Did everyone get fired or what,dozens of issues being reported and ZERO answers.I mentioned an issue 3 months ago the first time then again a month after and another a week ago and i get no response,I've been trying to find out anything about the DJS 1000 Network sharing feature why is it that no one answers,no one should feel dumb if they don't know but at least say something like, sorry i work here but i don't know, it can be frustrating when they put a support link to help with issues and no one even cares.