Rekordbox 5.8.5 Freezing on Catalina

Rekordbox 5.8.5 Freezing on Catalina

Lorenzo Nutini

Rekordbox 5.8.5 Freezing on Catalina

Hi Pioneer Dj,

Today I've updated Rekordbox to 5.8.5 on my Mac Book Pro (MacBookPro16)
After 1 hour and a half of use, Rekordbox suddenly froze and a few moments later the DDJ-1000 also stopped playing. (DDJ-1000 with latest firmware and latest driver version).

In the Rekordbox error log I can find this:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'CGSGetSurfaceBinding failed with -308'
abort() called
terminating with uncaught exception of type NSException

How can I receive support to avoid this again?
Thanks

Lorenzo

Official comment

Pulse

Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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