Rekordbox license doesn't allow me tu enter it RUSH

Rekordbox license doesn't allow me tu enter it RUSH

simond

Rekordbox license doesn't allow me tu enter it RUSH

So ..Rekorbox 5.8.2 on catallina ..same problem with mojave, DDJ 1000 

 

Perofrmance Licence and Video license 

 

When i enter my PErformence key the first time ...everything went fine BUT when i go on license thumbnail ... I just See Desactivate EVERYWHERE ..there's is no buy or activate or try button ANYWHERE i've try to click on video desactivate button and after asking me userd id and password...it give me a CODE 22 Errror

 

So i wen't online and bought a video license .... BUT no place to enter the license key

 

i've try to desactivate the license...and now now place at all to enter a Key ...

 

DDJ 100 still work when pluged but Holy crap..already lost a LOT of money cause i'm not aple to play VIDEO 

Official comment

Pulse

Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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