crash Rekordbox with new computer (reports)

crash Rekordbox with new computer (reports)

DJGrey

crash Rekordbox with new computer (reports)

Hi,
I bought a new computer. Unfortunately, after a few minutes of operation, Rekordbox stops working. It happens when the DDJ - 400 controller is connected and when it is not connected. The program freezes and stops working. It is the same on the 5.6.0 and 5.6.1 (beta) versions of the program. I have the latest drivers installed and updates.

These are links to bug reports:
https://drive.google.com/open?id=1Ha3Biza5MCRN1tRs8xKYo2dfiJEBiiAl

https://drive.google.com/open?id=1AEVcvgRyslDEO4dJw7-ShqjOCTP2EV0Y

https://drive.google.com/open?id=1euKdkEPIUmEJfOWGDdFgCkp3uSd1xqtJ

This is the system and hardware description link:

https://drive.google.com/open?id=1CWV6KcqznAOpsDOuXHhzGhVJvyNKg56E


Help!

Official comment

Pulse

Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.

1 comment

Sort by: Date Votes
Post is closed for comments.

Sign in

Can't find help? Search our Support Site or alternatively, reach out to our Support agents