SX3 sent in for repair - Exception Hold
I sent in my SX3 for repair because it didn’t have the black dot next to the serial number. It was received by Pioneer Monday and now it’s Friday and I get a text saying there was an Exception Hold on my work order, 16577515. The text said to call Pioneer’s Warranty and Service Dept.
I called that number and it told me to hang up and call another number for their DJ products. I called that new number and they couldn’t even help me! All they said was they would get someone to call me back and still no call back.
I was told this “recall” would only take 24-48 hours once my product was received but it’s been 4 days now. Can someone please look into my repair?
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@Josh > Sorry to hear that, and I believe there was a misunderstanding in the turnaround time; we are telling customers it takes approximately 1 week, but in most cases it is completed quicker.
I see your ticket was filed from your call at 8am; our US support staff will certainly be getting to that for you today and can inform you of the status of your repair.
Thanks for your patience.
Can you please have someone call me? I need to get this issue addressed right away.
I still have not received a response for this
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