[SOLVED] Cannot get Rekordbox to work for PC....please please help!!!!!

Start a conversation

[SOLVED] Cannot get Rekordbox to work for PC....please please help!!!!!

adam rushworth

[SOLVED] Cannot get Rekordbox to work for PC....please please help!!!!!

I hope someone can help me with this, i've just downloaded the latest version of rekordbox. when it installs & I run it. Its asks me to set up a Kuvo account, which I have.

So I put my email and password in & keep on getting the same message.."fix your internet enviroment and try again"..

 

I cannot use Rekordbox otherwise as all my music is on my pc.....

 

Please could someone help me........Many Thanks.

Pulse
Pulse

@adam > This is the same issue I'm tracking with the engineers here: http://forums.pioneerdj.com/entries/68080485

I've added you to the ticket I have open with the engineering team and will update you when I hear something. Unfortunately it's Golden Week in Japan and we're not likely to have any updates for at least a week. Sorry for the inconvenience.

0
adam rushworth
adam rushworth

Is there any update on this problem?

0
Pulse
Pulse

There may be a couple of reasons why this happens, but for the time being, please try the following work-around:

  1. Log in to KUVO.com on a Web browser and click DOWNLOAD ACCOUNT KEY on your account page to download the djprofile.nxs file. 
  2. On the login window of rekordbox when it is launched, click ”You are not connected to the internet” and select the downloaded djprofile.nxs file.

If you still have trouble, please post back to this thread.

 

0
adam rushworth
adam rushworth

Cheers pulse, program opened up and working......

0
Pulse
Pulse

@adam > Cool, I'm marking this topic as solved. Please let us know if you have any other troubles - you can start a new topic and we'll help you from there.

0

5 comments

Sort by: Date Votes
Post is closed for comments.

Sign in

Can't find help? Search our Support Site or alternatively, reach out to our Support agents