Redkordbox not regconize my account

Redkordbox not regconize my account

Nhan

Redkordbox not regconize my account

So I just got my first controller, DDJ RR. It have a redkordbox key in it. However, when I press activate in Redkordbox, the app required login again. When I type my password and my email of my account, it said my password or email not correct, I have tried it for many times and make sure my login info is correct. However, it still not work. I'm using Windows 10 on Lenovo Thinkpad 2016. What should I do?

Pulse

Go to kuvo.com login page and try to reset your password using the "Forgot Password" link.

Nhan

Thanks, I have tried it and still not working

Pulse

Are you able to login to the KUVO site with your credentials?

Nhan

Yes I'm still able

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