HDJ C70 Headband Replacement [BRAZIL]
Good afternoon!
My name is Vinny. I'm dj professional and acquired a model Heaphone HDJ C70 about 10 months and so far I am satisfied with the product . However, the bow broke in my last presentation (even before it started) and I had to play with borrowed phone. How do I reset this piece? I've contacted all Pionner channels in Brazil but none was willing to help claiming that this product is only sold overseas. I thank the attention and await return as soon as possible because depending on the phone to work. I have a very tight schedule and I can not afford to buy a new phone at the time.
Post is closed for comments.
Can't find help? Search our Support Site or alternatively, reach out to our Support agents
In what country did you buy them?
Here in Brazil!
Product warranties are only valid in the country which they are purchased. Try emailing support@PioneerDJ.com.
I 'm not trying to activate the warranty. I expect you to help me with some solution to the problem , such as being able to buy the broken part that does not exist in Brazil . Pioneer has launched an expensive product , low durability and does not support with spare parts. I'm months trying to solve the problem and always refer me to some other department. I am very disappointed . :(
Sorry Vinny, but you can't buy a new band for the headphones. The unit is still under warranty and should be completely replaced. Please email customer support.
5 comments