Licensing tech support issue

Guys

I opened a ticket last week because I was having issues transferring my Rekordbox DJ license over to a new laptop. Had a very quick reply from Gabriel sending me a file which generated another file to send back to Pioneer. This I did but heard nothing back, have tried replying to the email with no success and when I try to open the ticket it is a dead link. Can any one help me with this please?

Jamie