Toraiz: Small Electrical Current Through Case - Solved

Hello guys,

I would recommend taking it back to the dealer if you feel you are having electrical problems. I can also open a ticket for your issue so that our production team would further assist you on trying to resolve this issue. 

Let me know what you prefer to do.

thanks

I have the same issue, exactly. It's not too much to use but definitely not good. I'd love a response from Pioneer on this. 

i think you should take it back to your dealer.

Thanks DJ Creme - I'd obviously prefer to keep hold of it - but you're probably right to recommend I send it back to dealer - I guess it's not worth risking it with electrics.

Maybe open a ticket too and see if tech support can find anything on this when running on a 240v power supply?

Thanks.

I took the Toraiz back to the dealer today. They could all feel it too. We tested out their demo unit and it had the same buzzing thing too. So we spent about an hour testing them both with different power supplies and in different sockets with it still happening, but after a while we also plugged the main outs into something else and it completely stopped. It's happening because the unit is not earthed and has a metal case. The buzzing completely goes as soon as it plugged into something else that is earthed and acts as earth for it. They held onto the unit for now and are waiting to hear back from Pioneer.

Heard back from the dealer this morning and looks like Pioneer are taking this seriously. If you have the same issue (which only seems to occur when using the unit completely stand alone) then I'd recommend contacting your dealer.

To the moderators, I have this issue but I bought the unit in a private sale from an individual who won the unit in a competition. Hence I don't have a dealer that sold me the unit. I'm based in the UK. What are my options please?

Thanks Henryo for looking into this. I will test my unit without any connections that may have been earthing it when I tested for this last.

Henryo, my unit has the same issue. It's fine when there are audio connections attached, but if I play it standalone, then I feel the static.

I will contact my dealer after the weekend and see what he suggests.

Any indication of how long your dealer will hold onto your Toraiz?

I wonder if a new power supply will solve this (I know you tested other ones, but maybe they can address the issue with a new one, or is it going to be a Samsung Note 7 party recall :)

Thanks Simon,

I don't think a simple power adapter swap will do the trick, as it's a 9V 3A DC power supply running from a figure of 8 lead. That means it has no Earth at all in the power supply and I'm guessing the power socket in the back of the SP-16 is the same spec to match. I think it needs to be a 3 pin kettle plug or similar to carry earth (I don't know if someone else knows?).

It may well turn out that it's perfectly safe and normal, in which case we'll need to decide if the issue a deal breaker or not.

My dealer has copied me in on emails with Pioneer, and has asked me to pass them details of other users with the same issue, as this is the first report Pioneer have had and so they think it's an isolated issue. If you're happy to do so, PM me on Elektronauts with some contact details and where you bought it and I'll pass your details over.

Thanks, Henry

PM'd on Elektronauts!

I called into my Pioneer dealer today and his rep is visiting him tomorrow. I have emailed my dealer about this issue, so let's see what Pioneer's reponse is to this issue. 

There's got to be heath & safety regulation concerns here right?

Thanks Simon, I've updated my original post here and added to the GS one. Let me know how it goes at your end.

Re: H&S, they must have gone through all the right channels and tested this machine to death in terms of H&S before releasing it - which leads me to think it's either a genuine fault that slipped through either at design or production, or it's just really bad (but safe) design.

I'm away for a few days but will chase my dealer up on Monday if I haven't heard back from him.

I fear that if there aren't enough users complaining about it that Pioneer will ignore the issue.

I would guess that there are a lot of units with this issue, but many users haven't tested their own Toraiz!

Just tested mine and the "buzz" is noticeably there when operated without any cables (other than power) plugged into it.

Thanks Jess. Please report this to your Pioneer dealer, or wherever you bought it.

Draw their attention to this post and to the one in Gearslutz (from around page 47 onwards) - https://www.gearslutz.com/board/electronic-music-instruments-electronic-music-production/1077482-dave-smith-pioneer-dj-collaboration-toraiz-sp-16-a.html

If enough users add their voice we will be heard!

Thanks.

Thanks Jess, where do you live and have you reported it to the dealer you bought the unit from?

I'm in the US and I haven't contacted the dealer yet. Just found out about it this morning.

Ok so we have users with this same issue in the U.K., Ireland, Holland and now in the USA too.

What's going on Pioneer?

Are our units just a 'Friday afternoon' bad batch, or is this going to turn out to be on every unit if people test them?

DJ Creme? Tech support? What's actually causing this and is there a solution?

Received this today via the dealer - from Rob Anderson - Product Specialist UK & Ireland

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The product planning team have checked the unit. It's not individual failed unit. The electric vibration is same as other products. i.e. DDJ-WeGO4. It's the specification. If connected to external equipment (apart from the headphones) the TORAIZ is grounded to earth and the electrical effect on the chassis is removed.  It is only when headphones are used and they are not mains driven (240V) and TORAIZ is not grounded and the electrical effect remains on the chassis.  The TORAIZ has an outboard DC supply which has to comply to Class II standard and can't be modified.  

This also depends on the customer's environment where and how the product is used, as the effect he is feeling is the TORAIZ being grounded through his touch down to ground.  If he is standing on carpet then the effect can be worse then standing on concrete.

We may make improvement for this issue on future products. 

-----

I have responded via the dealer:

I was not expecting that response at all. Does anyone know of any other gear that uses you as an earth and you can feel it doing so? Sounds fishy to me.

Good questions Henry.

I will email my dealer with this response and your questions.

I am naturally now also considering returning the Toariaz for a refund.

I know Simon, I think it's a bit nuts.

I managed to get hold of an electrical engineer I know last night and he said that with a 9V PSU, nothing inside the unit will ever exceed 9V and so is completely safe.He said that it isn't uncommon for metal cased units not to be earthed.

He said that the buzzing we feel is from DC leakage to the metal case and that it isn't ideal, but not a problem.

Finally, he said that in the event of a malfunction of the PSU, or a power surge, that the PSU will have a protective shunt diode or resistor/regulator that will cut any current, so again is safe.

An engineer in GS also says it will be safe.

I'll wait back to get an official answer from Pioneer about my questions.

same here in New Zealand! must be ALL units? 

that being said, i don't know if i will use it unconnected to other things... 

ah crazy I'm having the same problem too!