URGENT! not delivering license for rekordbox dj performance mode

I ordered a rekordbox dj performance license and it is still 'verifying' -- I have a show in 12 hours and they only have a controller, no CDJs! So I have to use my laptop with it in rekordbox performance mode, I bought a license and the serial number has not been delivered yet!

There's no phone support for rekordbox, i put a ticket, please help!! My username : oratowsky, my email: oratowsky@gmail.com

thank you!!