Rekordbox 3.3 not responding when loading tracks!! please help asap!!

Rekordbox 3.3 not responding when loading tracks!! please help asap!!

angel aguirre

Rekordbox 3.3 not responding when loading tracks!! please help asap!!

RUNNING WINDOWS 8.1
I just started using rekordbox yesterday since my xdjs came in. super excited ....until...

I installed twice and the tracks couldn't load.. it sort of worked on the third time, as I was able to bring the tracks/whole playlist to the software and analize it, this all happened late last night. I didn't do anything else since I went bed right after because it took me about 3 hours or so just to get to that point (I couldn't find a solution online)
when getting home today from work, I opened the software to see all the tracks there that I brought in last night, but then I try to load and it asks me to relocate. so I do. then I load and its starts all over again....

this is was basically happens:
the circular motion that occurs when the computer is "thinking/computing" shows up and doesn't go away. then, when I click anywhere on the screen it freezes and asks me to either wait for the program to respond or just close down. I've tried both options MULTIPLE TIMES, but eventually I just open my task manager and close program there..
I then reopen rekordbox and a window appears(I tried attaching/coping a snip of the window that pops up, but your web page doesn't all me to add a snip to these comments.. weird) saying this:
System error: the program cant start because MEPDBConv.dll is missing from you computer. try reinstalling the program to fix this problem.

so I do, and it obliviously does the same thing all over again.. I've been trying to find a similar issue online somewhere, but it seems like this a new one...((sigh)) HOPE NOT..
(you need to imagine coming home from a 14 hour work day only to arrive to and expensive ass system that cant work simply due to software issue on my desktop; when the whole idea of upgrading to this set up was to get away from the laptop/desktop and get back to mixing on just decks and a mixer.....PLEASE PLEASE HELP...I HAVE GIGS THAT ARE AWAITING MY NEW SETUP)

hope this is enough info

Pulse

Opening a ticket with the engineers, in the meantime, have you run a scan on your computer for malware and/or viruses?

angel aguirre

Ok, so sorry i didnt add to this earkier but i called geek squad to help me out and the took a while but was able to get to work properly but they disabled my wireless internet and also disable/turned off drivers and software and then it worked and , the guy that was helping out out said he doesnt even know what he exactly did.. ive been not been able to try it with the wifi on.... i dont see that being a problem ...

But ill keep you posted either way

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