issue with ddj-sx2 ejecting my extrenal drives in mid song
3 times tonight. mid song my hard drives ejected and restarted. this is the first night using the ddj (upgraded from a denon mc600m2) using the same EXACT setup minus the controller. my pc is a HP dv7 with dial video cards, 8gb ram, win 8.1, i7 processor. why is it doing this. also using VDJ8
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@Max > How is everything connected (USB-wise)? Are you using a hub? If so, is it powered?
No Hub. plugged directly into laptop. Only things plugged in is one powered external drive, the controller and a usb mouse
What is the make / model of the external drive and have you checked it for errors? Has it ever disconnected before?
its a seagate 4tb. it has never disconnected before. its a weird thing as i don't know how switching controllers can cause this bizarre issue
tonight i'll try a different power outlet on the strip...
It shouldn't, unless somehow you were drawing too much power and the USB circuit reset itself. Do you have more than 2 USB ports on that computer? If so, you likely have multiple USB chipsets and. I would suggest trying to move either device to the other port-set.
it's done it twice again tonight. PC has 4 USB ports. tonight i plugged them in on different sides of te laptop... still doing it
The controller shouldn't be causing that to happen -- any chance you can test it with Serato while I ask the engineers to investigate?
The other thing you might try (to narrow down the problem) is to re-connect your MC600 and see if the problem exists in that combination.
The engineers are uncertain that the SX2 is the problem and unfortunately as it's not a Pioneer product or related software which is having the issue, they can't provide much assistance with the drive disconnecting.
I would try the troubleshooting per my last post and see if you can find a common thread. If it does indeed get narrowed down to the SX2, I'd be happy to report back to the engineers but at this time they feel it's not a problem with the controller.
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