DDJ SR issues or does something changes?

Hi, since last posts i cant find new information about famous "hot cue" or "going crazy" issue or answers to problem. All i see is - go to the tech. Support. In technical support in my country they said - you better buy new controller, cuz fixing this problem cost like a new one(controller). And i want go ask @pioneerdj what the f..k? I have 600 dollars brick, that wasnt damage or water affected e.t.c. I never changed the setup(mac, usb csbles) and for 3 last years my controller works good. Then it crashes to "famous issue" and i.dont know what to do... WTF is happened, where the answers to your users and byuers?