actualización

Hi jorge gamarra

The DDJ-FLX4 is a hardware unlock device with rekordbox, so you should be able to unlock Performande mode in the software while using a Free plan with the DJ device.

Please make sure you have updated the firmware of the DDJ-FLX4 to the latest version

https://support.pioneerdj.com/hc/en-us/articles/12292065104537-DDJ-FLX4-Firmware-for-Windows

Make sure you are using a stable USB connection.

• Try another USB cable;
• Try to connect the USB cable to other USB ports (please use a USB-IF Certified cable that can be used for communication (USB 2.0, 480Mbps), not a cable for charging);
• Disconnect other products connected to the computer;
• Make sure to connect the DJ device directly to the computer without a USB hub;
• If you are using a USB converter, please make sure you use a genuine Apple product for higher stability.

USB-C to USB Adapter - Apple (UK)

If you still experience issues please file an inquiry ticket here and we’ll gather some additional information to assist you in resolving this issue.

Thanks

Yves