Connectivity Issues with AZ to computer

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Connectivity Issues with AZ to computer

Kimberly L'Orange

Connectivity Issues with AZ to computer

Having issues with my new AZ. It works great via USB but will not connect to my computer properly. It will NOT connect through Serato DJ Pro at all, and ONLY works on deck 1 through Rekordbox. Deck 2 does not play when using computer with Rekordbox. My computer is Windows 11 with 237 GB storage, i5 CPU, and the ram is 8gb (7.76 gb usable) 

Is it because the ram is only 7.76 gb usable? says online it should work with 8gb.

Do I need to upgrade my computer to a 16 gb ram in order to use my AZ through computer?

Yves
Yves

Hi Kimberly L'Orange

1. First, make sure that you follow the troubleshooting issues in these articles:

 

2. Make sure you are using a stable USB connection.

  • Try another USB cable;
  • Try to connect the USB cable to other USB ports (please use a USB-IF Certified cable that can be used for communication (USB 2.0, 480Mbps), not a cable for charging);
  • Disconnect other products connected to the computer;
  • Make sure to connect the DJ device directly to the computer without a USB hub;
  • If you are using a USB converter, please make sure you use a genuine Apple product for higher stability.

USB-C to USB Adapter - Apple (UK)

 

3. Make sure the latest firmware and driver versions are installed on your XDJ-AZ.

 

4. Please try to reset MIDI and verify the behaviour of rekordbox after resetting.
 
While your DJ device is connected to your computer, click the MIDI button in rekordbox to display the MIDI panel;

Click DEFAULT on the MIDI panel.

See if any difference is made in your DJ device controls. 

 

If that doesn't make any difference, please file an inquiry ticket here and we’ll gather some additional information to assist you in resolving this issue.

Thanks

Yves

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