DDJ-Rev1

Hi Olando Spiller

Please check these troubleshooting steps

1. https://support.serato.com/hc/en-us/articles/203189200-Troubleshooting-Connection-on-Windows

2. Make sure you are using a stable USB connection.

• Try another USB cable;
• Try to connect the USB cable to other USB ports (please use a USB-IF Certified cable that can be used for communication (USB 2.0, 480Mbps), not a cable for charging);
• Disconnect other products connected to the computer;
• Make sure to connect the DJ device directly to the computer without a USB hub;
• If you are using a USB converter, please make sure you use a genuine Apple product for higher stability.

USB-C to USB Adapter - Apple (UK)

If these do not help solve this issue, please file an inquiry ticket here and we’ll gather some additional information to assist you in resolving this issue.

Thanks

Yves