DDJ RX Problem with new laptop Recordbox 5

Hello everyone,

I'm facing an issue with activating my Rekordbox 5 license on my new laptop. The software was previously activated on my old laptop, and when I try to activate it on my new laptop, I get an "Error 15" message. This error suggests that the license is still tied to the old machine, and I need to deactivate it there before activating it on the new one but my old laptop was stealed.

I’ve already reached out to Pioneer DJ support, but it’s been over a week with no response, and I have an upcoming event on April 12th. I’m really hoping to resolve this before then.