Opus Quad disconnects immediately from Laptop source, won't reconnect.

Opus Quad disconnects immediately from Laptop source, won't reconnect.

billypleased

Opus Quad disconnects immediately from Laptop source, won't reconnect.

I've been using my Opus Quad with my 2 year old Mac Book Pro for about 8 month now, all good. I used it at the weekend and when I connected it again via the USB Type C on the back, it connected, then disconnected straight away.
I've tried multiple cables, The Opus on the latest Firmware and my Rekordbox is too, but it carries on saying "disconnected" when I try to browse from the laptop.

When I select a track in Rekordbox it actually plays thru Channel 1 but I can't control it. When I put another track on the other deck on Rekordbox, they both come thru Channel 1 on the Opus Quad.
Everything else seems to be working ok when I use a memory stock thru USB 1 or 2.

What can this be? Is it a board problem, software or the USB type C jack on the back?

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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