Both Lighting BO-LED100 (Mini Beam Mover) - Already in the fixtures but the colors are not working

This light is already in the fixture catalog but the colors and gobos are not working. 

Manufacturer: Both Lighting
Model: BO-LED100
Fixture Type: Mini Moving Head / Beam Mover
DMX Mode: 12 Channel (12CH)

Official Product Page:
https://bothlightingusa.com/products/mini-beam-mover-copy

User Manual (PDF):
https://cdn.shopify.com/s/files/1/0716/8645/5572/files/BO-LED100.pdf?v=1685022491

Fixture Profile (.ssl2):
https://cdn.shopify.com/s/files/1/0716/8645/5572/files/Both_Lighting_BO-LED100.ssl2?v=1753828601

12CH DMX Layout (per manual):
CH1 – Pan
CH2 – Pan Fine
CH3 – Tilt
CH4 – Tilt Fine
CH5 – Pan/Tilt Speed
CH6 – Dimmer
CH7 – Strobe
CH8 – Color
CH9 – Gobo / Pattern
CH10 – Prism
CH11 – Auto / Macro / Sound Active
CH12 – Reset