Repeated Double Billing – This Ends Now

Dear AlphaTheta Team,

This is now the second year in a row that I’ve been double charged for my Rekordbox subscription since you moved billing to Cleverbridge.

Let’s not sugarcoat it: this is not a “glitch”.
When the same issue repeats itself year after year, it becomes a systemic failure—or worse, something that starts to look very questionable from a customer standpoint.

I pay $385/year for Rekordbox. At that price point, I should not have to monitor my statements like I’m dealing with an unreliable service just to make sure I’m not being billed twice.

And yet, here we are—again.

So let me be equally clear: I have cancelled my subscription. Completely.

What makes this situation particularly unacceptable is the level of business I’ve done with you. Over the years, I’ve spent well over $15,000 on your ecosystem—CDJ-2000, CDJ-3000s, RMX-1000, DJS-1000, DJM-A9, DJM-A10, and Euphonia.

That’s not casual spending. That’s commitment to a brand I expected to operate at a professional standard.

Right now, it doesn’t.

If this is how billing is handled, it raises serious concerns about the level of control and accountability within your operation.

I expect:

• A full refund of any duplicate charges
• A clear explanation of how this was allowed to happen again
• Concrete steps being taken to ensure this does not happen to other customers

Because from where I stand, this isn’t just poor execution—it’s a breach of trust.

You built your reputation on being the industry standard.
This is not the standard.

Best,

Fulvio Oggiano