Cloud Sync Not Removing Tracks

Cloud Sync Not Removing Tracks

Luke Babich

Cloud Sync Not Removing Tracks

Hi there,

I have a completely fresh Drop Box and cloud sync and noticed that when I login with my USB onto my XDJ AZ that I still see the full tracks that do not exist in my collection at all. It is completely fresh. But seems to refuse to clear.



For reference here is my collection. As you can see it has the defaults and the Dropbox icon to show that I have synced.



At the same time here you can see all these tracks here are grayed out. The tracks are not in my collection anymore. 

I have tried:

1. Logging in and out
2. Resync
3. Deleting the collection and re-uploading
4. Switching from Google Drive => Rekordbox

There seems to be metadata that is not being cleared here. Which is quite irritating. What can be done to resolve this?

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

Luke Babich

Hi there,

I have a ticket #671443

Waiting for them to come back with resolution

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