DDJ-SB3 not recognized with Mojave

DDJ-SB3 not recognized with Mojave

Kidwhat

DDJ-SB3 not recognized with Mojave

I was using my DDJ-SB3 with Mac OS Sierra fine.  Then I updated to Mojave 10.14.1 and it doesn't even recognize it.  I have tried all posted suggestions.  Firmware update good.  Website says it if FULLY supported.  PLEASE HELP!!!

Official comment

Pulse

 

First, check that you've allowed Serato to interact with the system / hardware. Follow these instructions, but for whichever Serato software you're using.

If that's not it, try following these steps

Kidwhat

Serato is allowed.  Still nothing.  second link not working

 

Kidwhat

I have tried almost everything I could find online...  But it won't see it.  The Mac sees it in "hardware utilities" as a connected usb...  but Serato does not.  Serato sees my Rane SL2, so I know Serato works.

Pulse

Are you using Pro or Intro? If Pro, have you purchased a license for it in order to use the SB3 with Pro?

Kidwhat

yes a purchase version of pro.  But because it doesn't recognize the sb3...  it keeps asking to activate

Kidwhat

I'm pretty stuck here.  I have opened a case and was supposed to hear back...  but nothing

Pulse

If Serato is still asking you to activate, then it doesn't sound like you've activated your license for Serato DJ Pro.

"Opened a case" where?

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