How can i cancel monthly subscribtion of Rekordbox?

How can i cancel monthly subscribtion of Rekordbox?

Dj Mill R.

How can i cancel monthly subscribtion of Rekordbox?

In january I cancelled my recordbox licence. But in spite of that my credit card (Visa) has been debited with 12.57 USD per month. I know, "(In the recordbox software/preferences/licences/deactivated)" - That means that you just deactivated the license key from rekordbox. 

I follow the steps in the link below: https://rekordbox.com/en/support/unsubscribe.php

I cancelled the subscription in mycommerce account  in january, but my credit card has been debited in every month. How is it possible? 

Today (19th April) I deleted my recordbox software from my notebook. Please cancel all transactions of my credit card in the future because I didn' use the software a lot of days...

 

Official comment

Pulse

Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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