URGENT license matter
Hello, I get a message when I start Rekordbox saying that my license will end 2018-01-30 and when I go the the license page in Preferences, it's not my licens. And I can't deactivate the account.
- I got the Lyrics plan test subscription.
- I got robbed and my credit card was stolen, so I cancelled my card
- The monthly subscription could'nt be payed waiting for the new credit card.
- Renewed the subscription
- Saw that the Lyrics plan wasn't there any more and I had a couple of days left testing it so I mailed support.
- I got a file from support called"emergency_mac" and I run it.
- The Lyrics plan wasn't there.
- I wrote to support about that.
- They told me to deactivate my account in Rekordbox and then run "emergency_mac" again.
- The file told me that it can't be run twice bla bla bla
- Started Rekordbox and the message that the licens will expire 2018-01-30 appears, but Rekordbox started.
- Tried to deactivate Rekordbox again but got Error code 11
- Noticed that the license wasn't the same license that I have on my account at Rekordbox.com
Will Rekordbox stop working soon? I have 2 gigs this weekend and this must be fixed till then.
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Official comment
I see you still have those tickets open - those are the best way to resolve this issue, so I am closing this post.
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