Rekordbox crashes on startup

Rekordbox crashes on startup

Rob Simas

Rekordbox crashes on startup

I have a Macbook Pro 13 (2017) Processor: 2.5 GHz Intel Core i7 running Mojave 10.14.4.

I'm attempting to run Rekordbox version: 5.5.0.0035

Each time I launch Rekordox it begins to open and then crashes. I've uninstalled and reinstalled the app with no luck.

When I first start the installation process, the app opens and asks for my username and password. I enter it and get a message saying my account is active or set up, but then the app closes/crashes.  

I read this: https://forums.pioneerdj.com/hc/en-us/articles/205021519-Read-this-article-before-posting-for-help-with-rekordbox-

1: My computer is not connected to a USB device

2: I do not see a "datafile.edb" or "datafile.backup.edb" file when I access this folder: /Users/yourusername/Library/Pioneer/rekordbox

There are only 2 things inside the rekordbox folder. 1 is called "djprofile.nxs" and there's also a folder called "Exceptions" with 2 files in there called "ExceptioinInfo" and "ExceptioinInfo(2)"

Any help would be greatly appreciated. 

 



 

Official comment

Pulse

Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.

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