fail to make it play

fail to make it play

T.i.G's kicks and snares Official

fail to make it play

Hey guys im new into dj world,  have a ddj-sb3 and im trying to update the firmware but then i open the zip file on my Mac and it doesnt let me complete the update. After the selecting language page it says that an error has occurred and it was not possible to update the program. 

What to do???

Official comment

Pulse

Do you have Java installed and up-to-date?

T.i.G's kicks and snares Official

I downloaded the java but still the same guys im desperate i have this problem 2 months now..  Any ideas?

Pulse

Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue.

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