Rekordbox license key Activation problem DDJ-400
Hi
I have recently purchased the DDJ-400, with it I received the Rekordbox license key.
Unfortunately, every time I try to activate the license key it just states "Activation error, Error code: 21"
Can you please advise on the issue
Post is closed for comments.
Can't find help? Search our Support Site or alternatively, reach out to our Support agents
Official comment
This error happens because you attempted to activate or deactivate a license key without logging in on KUVO. Please go to KUVO > Privacy Settings, then click the "Change" button to enter a correct e-mail address and a password.
I have the same issue, but it says Error Code:5
Then that's not the same issue, is it? ;)
Are you trying to enter the key from the back of the unit? Or are you possibly entering a DVS key into the DJ field?
I'll point out that rekordbox 6 doesn't require a key at all, and we recommend upgrading to the newer version of the software - the DDJ-400 will unlock the software for you automatically.
3 comments