DDJ 1000 - M1 Issues after installing Driver 3.00

DDJ 1000 - M1 Issues after installing Driver 3.00

Mathias Geißler

DDJ 1000 - M1 Issues after installing Driver 3.00

Hi Pioneer Team,

i'm really getting on a point where i have no other choice to contact you. 

I have a Macbook Pro with a M1 chip. (MacBookPro17,1)

I've installed the sound driver many times in the way as was written in the special notes https://www.pioneerdj.com/-/media/pioneerdj/downloads/other/troubleshooting/important-notice-for-installing-the-driver-software-on-macos-bigsur_e.pdf

or like its mentioned here in the video:
https://www.youtube.com/watch?v=9Ik-b1MRTyY&ab_channel=StevenD

But everytime i started to play after a couple of minutes there's a lack of sound. I checked in the system-information if the driver was installed correctly. It was as it seems to be

I deinstalled the driver as well and started the procedure again. 

I recorded a video to describe the problem:
https://drive.google.com/file/d/17_q3h88MoF78v-SpSqBIjsvHpqHE7usj/view?usp=sharing

 

So please give me a Hint or a timeline to fix this problem.

 

Best Mathias

 

Official comment

Pulse

I'll ask you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

Mathias Geißler

Yes i did that a couple of times. The driver is recognized but the sound problem is every time after a couple of minutes present.

4 comments

Sort by: Date Votes
Post is closed for comments.

Sign in

Can't find help? Search our Support Site or alternatively, reach out to our Support agents