DDJ SX3 Jogwheel Bug

Hello all,

Will you please create an inquiry from the link below? Even though it is originally for rekordbox inquiries, we will answer other issues, too.

https://rekordbox.com/en/support/inquiry.php

It would be the best way to communicate with the DDJ-SX3 engineers to identify the root cause.

Thank you very much for your kind cooperation.

Best regards,

CRM, Pioneer DJ

I'm having an issue with the jogwheels as well as someone else from a post I made. Mine stop playing when you manually turn them or scratch with them.

Yep... Me too! Come on Pioneer address the issue please????

Sorry to hear that guys -- I've notified our DDJ team who are investigating. Thanks for your patience.

In the meantime, could you please post a reply with your computer system specs and if you've tested with another computer / USB cable?

The Problem occurs even if no usb is plugged in, so this must be an hardware issue

EDIT: This is how it looks with anything connected

MacBook Pro (15”, mid 2012)
2.7 GHz Intel Core i7
16 GB 1600 MHz DRR3
Intel HD Graphics 4000 1024 MB
OSX Yosemite 10.10.5

I also tried it on a Dell i5 computer running Windows 10 and it was the same.

I tried a different USB cable as well and it didn’t help

Thanks for the info, we have our engineers looking into it.

Jog wheel becomes unresponsive when pressing shift to make a Quick Search.

@FliGuyCeo > It's possible the problems you're having are because you're using Yosemite (10.10), but Serato DJ Pro (and the DDJ-SX3) are only supported on El Cap (10.11) and above. Please consider upgrading your OS.

@Kevin > Same thing -- could you please provide your computer specs? Here you can find the minimum system requirements for Serato DJ (and the DDJ-SX3).

I got the following message from my inquiry, and as my Problem occurs with anything connected, the computer specs doesn't matter. Nevertheless, here your are:

• macOS HighSierra (10.13.5)
• MacBook Pro (Retina, 15', mid 2015) 
• 2,5 GHz Intel Core i7
• 16 GB 1600 MHz DDR3
• Serato DJ Pro 2.0.3

But additionally I noticed some (maybe) Software-Related issues:

• once I got without doing anything a loud, high pitched noice like the Timecode-Signal. I put the line-fader down and up, then it was gone
• once for deck 2 the play button became unresponsive (hardware and software). It started to play for like a millisecond, then switched back to pause
• on deck 4 the Joghwheel sensitivity was massively scaled up, a full rotation moved the sound only a very tiny bit

-----------------------

Hello Kevin,

Thank you for creating this inquiry.
DDJ-SX3 engineers saw your issue and they assume this issue was caused by a faulty unit just like your prediction, "The Problem occurs even if no usb is plugged in, so this must be an hardware issue".

Please send the unit to a service center near from your place.

Thanks,
CRM, Pioneer DJ

@Kevin > Thanks, glad to hear they got that sorted for you in a ticket.

@Mashou > 

Could you please email me with your SX3 serial number?

pulseATdjpulseDOTca

Thanks!

Même problème avec le jog de ma sx3 quand je commence à vouloir scratcher je ne peux plus mettre play ou pause et ne peux plus avancer rapidement la musique.... Grosse mise à jour à faire je crois sur le micro logiciel pour la sx3. Je suis sur serato 2.0.3 ou 2.0.4 même problème. J'ai un msi gt73vr 7rf titan pro avec window 10 dessus . J'espère que lebprobleme sera vite résolus..

@Kevin > Please contact Pioneer DJ technical support in your region to have your hardware inspected and/or serviced.