I can't get my XDJ -XZ to connect to Serato and i get get the firmware to work either

I was able to update the firmware with no issue, as were many other users. I'm happy to try and help out. Just to make sure you're following the correct steps, I've bolded important parts that are easy to overlook:

1. Format USB storage device as Master Boot and FAT (or FAT32).
2. Download and unzip the update file.
3. Copy/Paste the update file (.upd) to the USB device. This should be the only thing on the USB on the device.
4. Ensure that XDJ-XZ is powered off and no USB storage device and USB cable is connected.
5. Turn on the power while pressing both the [USB1 STOP] and [RELOOP/EXIT] buttons simultaneously.
6. When the ”Connect USB storage device into top USB1 port.” message is displayed, please release your finger from the buttons.
   
7. Insert the USB storage device containing the copied update file into the USB1 port on the right side. DO NOT insert the USB storage device or other USB device into the USB2 port.
8. The update will load automatically. Do Not remove the device or power off the unit.
9. When the complete/finished message is displayed, turn off the XDJ-XZ and turn on again. You can check if the version updated by going to Pressing the [MENU(UTILITY)] button for over 1 second to open the [UTILITY] screen. Then Scroll the screen by turning the rotary selector to show the version number on the bottom of the screen

If you find that it's still not working, it could be an issue with your USB external drive. Not all drives are created equal, so repeat the steps with a different USB storage device brand. For what it's worth, I used a SanDisk Ultra and everything worked fine.

Cheers.

Here's the Serato walkthrough for the XDJ-XZ. Make sure you've updated Serato after updating the firmware.

If all else fails, I'd advise you to submit a support ticket. They're actually quite prompt at responding, just ensure you've provided all the details they require. Hopefully it won't get to that point for you. Cheers.

It's all pretty straightforward if you follow the instructions and read the manuals. I did basically nothing special after updating my firmware to 1.1 and Serato to 2.3.3 - I launched the software, hit the MIDI button, pressed DECK 1 and DECK 2 and was off to the races.

I will not read any of my USB drives. I have followed the directions to a tee. 

i really need to talk to someone. 

Read them as in for firmware update or to use to play music?

I have two tickets submitted. I have dj class and seminars that I was supposed to launch this controller but i cant get it to work. 

I see our agent Luana has provided you with the instructions on how to update the firmware. Let us know if you need further assistance.

hey Guys, same issue, can you help me out 

@Tamas > You need the latest firmware and version of Serato in order for this to work.