Crossfader curve too cut in DDJ RX, problem

Crossfader curve is too hard and short, knob are on 12 o'clock position (50% channel A - 50% channel B) but don't work! see link to video demo:

thanks for solution and reply

Looking into this as an adjustment point in Rekordbox DJ. Have you submitted an inquiry? https://www.rekordbox.com/en/support/inquiry.php

Hi, i have submitted an inquiry but after 2 days no one answers me in the historic does not even show my request.

I have received in my mail link of inquiry opened, but is page 404:

Sorry, why Pioneer Eng don't answer me? inquiry is dead???

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