[Solved] Plus pack??

[Solved] Plus pack??

Michael Lawes

[Solved] Plus pack??

After having issues with rekordbox and my laptop getting a virus ive had to reset windows, and reinstall rekordbox, all is fine but I've lost my plus pack that it came with and can't seem to get it back? Any ideas because I'm stuck!!

Marek

Have you signed back in to your Kuvo account in the rekordbox?

Michael Lawes

Yeah have re entered my licence key and resigned into kuvo, I'll double check tonight but I'm 99.9% sure I have

Marek

So when you try to activate your license, what does it say?

Michael Lawes

Works as per usual, have no problems using rekordbox etc just can't find the plus pack I had originally

Marek

And when you go to settings -> licences, is the plus pack there shown as activated?

if not, what happens when you try to click activate and inserts your licence code there?

Michael Lawes

Couldn't tell you right now as I'm at work, but I'll look tonight and post up my results, cheers marek

Mark Gallo

If all else fails, file a support inquiry here. Our rekordbox team will be happy to assist you.

Michael Lawes

All sorted now re entered key and it was fine, cheers guys

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