Re-activation

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Re-activation

Dave Cox

Re-activation

  • Dave Cox
  • 1 comment
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Hi,

 

I had signed up for Rekordbox DJ on the monthly subscription plan. I have since purchased a DDJ-RZ which has it's own license. Therefore I have cancelled the monthly subscription through My Commerce.

However, when I open Rekordbox to activate it again with the license key that came with the DDJ-RZ, the Activate option is still greyed out.

Do I have to wait until the remainder of the current month's billing cycle runs out for Rekordbox to deactivate, so that I can reactivate it?

 

Official comment

Tomoharu Kirihara
Tomoharu Kirihara

Hi Dave Cox,

Sorry to hear about these issues. Could I please direct you to file a support inquiry here?

Our rekordbox team will be happy to assist you.

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