Crash when attempting to delete from hard drive

Crash when attempting to delete from hard drive

Jack Ryan

Crash when attempting to delete from hard drive

0) Have you read the "READ ME FIRST" thread in its entirety before posting: Yes

1) Operating System: Windows 7

2) OS Type: 64bit

3) Rekordbox version: 1.5.4

5) Hard drive / Flash drive / SD card file system: FAT 32 (Reformatted from NTFS)

5a) Does the device have multiple partitions: Unsure

5b) If it's a flash drive, is it a U3 device: No

5c) With what utility did you format the device: Windows

6) Have you scanned your files for errors: Yes

7) Have you scanned your drive for errors: Yes

8) Is Rekordbox crashing at all: Yes

8a) If crashing, is it resulting in: "Rekordbox has stopped working

9) Are you able to repeat / reproduce the problem: Yes

9a) If yes, can you do it consistently: Yes

Provide as much detail of the issue here: Rekordbox continually crashes when I attempt to delete the files on the hard drive using Rekordbox. After several attempts using Rekordbox, I deleted the files manually in windows explorer, but even now the tracks show up as missing on the hard drive, and when I attempt to delete the tracks Rekordbox crashes.

Pulse

Did you follow the instructions regarding removing the database from the thread you got these questions from?

Jack Ryan

Yes, and it had no effect. I have deleted the previous databases, and the issue is still occuring.

Pulse

What happens when you remove your database completely and start blank?

Jack Ryan

The problem persists.

Pulse

So a completely blank database with only one track imported, when you delete that file, rekordbox crashes?

Could you please uninstall 1.5.4, delete the Pioneer folder and try with 1.5.3?

Jack Ryan

Yes.

I have already rolled back to 1.5.3, and the error still occurs. 

Pulse

Okay, you're having a problem with something other than the database -- I'll file a ticket with the engineers and send you an email.

Jack Ryan

thanks :)

any idea how long it could take to fix, if at all? 

Pulse

First they need to figure out what's causing the problem before considering any fixes.

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