Rekordbox 4.0.1 Still crashing when going full screen

Rekordbox 4.0.1 Still crashing when going full screen

Ricardo M. Cunha

Rekordbox 4.0.1 Still crashing when going full screen

I'm still having this problem even with v4.0.1update .
Tried all the solutions provided ( graphic card drivers updated and task bar auto-hide enabled/ disabled ) but still no luck...

As soon as I go to view- full screen , software only shows the bottom half of the screen. Clicking on anything in the software returns an error saying that rekordbox isn't responding.
Laptop is running Windows 8.1, i5, 8 GB DDR3, Intel HD 4000 graphics. Tried to run through the nvidia graphics and it simply doesn't run.

All the drivers are up to date.

Hiroyuki

Hello Ricardo,

Could you please send me a crash dump file?

It is in the following folder.

C:\Users[user name]\AppData\Roaming\Pioneer\rekordbox\Crashes

Regards,

Ricardo M. Cunha

Hi Kiroyuki, where do you want me to send the crash dump file to ? Although the last crash dump dile i have listed is from October 11th, seems that this situation simply doesn't generate any crash report...

Ricardo M. Cunha

@Hiroyuki, how can i send you the dump file?
Regards.

Daniel Ventura

seems like a similar Problem i already posted in eap Forum. seems like rb doens't like Intel graphic Cards.
a Workaround for me is to Switch to Export mode an back than Fullscreen works fine.

Pulse

@Ricardo > You can send the dump file via a ticket here.

Ricardo M. Cunha

@Pulse, thank you....sending it right away

vortoozo

I was one of the users that also had this problem. I tried the workaround via Export mode, still crashed when switching to full screen. I'll send my dump file as well.

vortoozo

^, there is no file in the referenced folder.

Ricardo M. Cunha

@vortoozo, my issue doesn't generate any crash dump file either.

11 comments

Sort by: Date Votes
Post is closed for comments.

Sign in

Can't find help? Search our Support Site or alternatively, reach out to our Support agents