Rekordbox Online Support

I'm not quite sure what to do here. I completed the online support request for a technical issue I'm having after updating to Rekordbox 6+. I immediately got a response to provide specific information as to be expected. I heard back right away that I needed to first update my OS on my Macbook Pro. I did so and got another response requesting the activity reports, etc etc again. Totally understandable. I attached all of the necessary information requested. And then no response. I've replied to that support thread a couple of times since and still nothing. It's now been over two weeks since I've heard anything. 

I decided to submit a second tech ticket since there's no number of anything to call as far as I know. I got no response to that second tech ticket. I'm at a loss and not sure how to proceed for support. Any suggestions?

Oh and the issue I'm having has to do with my external drive getting stuck while exporting. It will reach a certain percentage during exporting and then freeze at that spot. I've tried different external drives, reformatting, etc etc and it always gets stuck at the same percentile spot. I've also made sure than none of my playlists exceed 1000 tracks in case that was the problem. This problem only started after updating to Rekordbox 6. I currently have the latest edition of 6 on my Macbook Pro (Sonoma version 14).