Rekordbox 7.1.2 deleted entire library and cloud backup files are empty.

Rekordbox 7.1.2 deleted entire library and cloud backup files are empty.

Carter Burden

Rekordbox 7.1.2 deleted entire library and cloud backup files are empty.

I had just set up Rekordbox 7.1.2 on a new mac with cloud sync to dropbox. for whatever reason, even though all the tracks were showing in my playlists, when i went to collection, it only showed the local tracks it keeps reinstalling over and over. i couldn't scroll up or down past them, so i did a select all and delete, which then, somehow, deleted my entire collection. i tried to kill rekordbox before the sync went through but to no avail. library wiped. 

But then, i was like, thank god i turned on cloud backup. However, all of the cloud backups only include the local files, i.e., the 8 goddamn groove circuit tracks,  and NOTHING ELSE that was on Dropbox. CLOUD BACKUP IS A LIE. 

What do I do? 

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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