"Error 'Not Connected to Internet' When Loading SoundCloud Tracks while connecting to Mobile Hotspot After 30 Seconds of Inactivity"

"Error 'Not Connected to Internet' When Loading SoundCloud Tracks while connecting to Mobile Hotspot After 30 Seconds of Inactivity"

Louay Saad

"Error 'Not Connected to Internet' When Loading SoundCloud Tracks while connecting to Mobile Hotspot After 30 Seconds of Inactivity"

This issue only occurs when using a mobile hotspot. When connected to regular Wi-Fi, SoundCloud tracks load normally in Rekordbox — even after long periods of inactivity.

However, when I’m connected via a mobile hotspot and re-sign into SoundCloud (for example, after temporarily losing connection and seeing the SoundCloud track list disappear), the track list reappears as expected, and I can load tracks normally again.

The problem arises when I stop loading tracks for around 30 seconds — after that idle period, if I try to load a new SoundCloud track, Rekordbox shows the error:

"Not Connected to Internet"

Despite the error, the internet connection has not dropped. I’ve confirmed this by running continuous ping tests to 8.8.8.8 -t, which show no packet loss or latency spikes. Also, the SoundCloud track list still remains visible in Rekordbox — which wouldn't be the case if the connection were actually lost (normally the list disappears and requires re-signing in).

If I sign out and sign back into SoundCloud again, I can load tracks, but the issue will return if I stop loading tracks for 30 seconds.

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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