Need Help - My whole library just dissapeared

Need Help - My whole library just dissapeared

Ronnie Whittaker

Need Help - My whole library just dissapeared

I opened Rekordbox 7.2.2 to find that my whole library has just disappeared.

I got the notification saying that my database needs to be transferred from Rekordbox 5 to 7, and that it will take some time to process etc..

I've never had Rekordbox 5, only 7 and everything was running fine

I skipped this message and rebooted the laptop and re-opened Rekordbox

Library still gone

I then got different notification about syncing MyTags as tags are setup on another device

I only have 1 device

I have cloud storage plan but haven't enabled cloud storage option

My setup....

Rekordbox 7.2.2

Windows 11 running on an MSI Katana A17

AMD Rizen 7 processor and 32GB RAM

USB Connections = DDJ FLX10, Keyboard/Mouse, Focusrite Scarlett 2i2 Audio interface. Powered USB Hub of which I have an external USB drive connected that has all my files stored

This situation is critical for me as I have a playlist/DJ set I've been working for weeks setup in the library that I need for an upcoming gig.

I have never carried out a backup of the library. Didn't think I had to as Rekordbox created the database and config files, and I don't expect any issues to occur. Yes that thought aged well.

Need help from someone?

Thank you

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

Ronnie Whittaker

Hi Gabriel - okay - thank you

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