DJM-S11 Setting Utility for Mac not working - Error Message

DJM-S11 Setting Utility for Mac not working - Error Message

Giuseppe Graziano

DJM-S11 Setting Utility for Mac not working - Error Message

Hi guys! 

I don't know when this really starded, but I realized about it few months ago. Since I was using MacOS Thaoe beta, I thought the probem was the incompatibility with the beta version of a new OS. So I decided to wait (about six months) without bothering you.. :)
Now the the final relase is out, I still have the same proble, of course, and seems that there no new version for the utility. 
At this point I start to wonder if it' just me to get that error message launching the app, or there is a real incompatibility? The system works, but with no utility active I can not make any recording, so I can use the system only partially.
The utility itself starts normally showing the app mail window with the erro message, but i am stuck, I don't have access to the different tabs of the app. (please see attachment).

Any idea/suggestion?
Thanks!

Giuseppe Graziano

Thank you for your reply, but that is not an excuse for you!!

I already checked that, that's why I have been waiting for about 6 months before to post. At the time, it was my choice to use a beta OS, knowing about possibly issues with some software (my responsibility, in that case) . But from the day that the official release has bees available, it s your responsibility not having a software update already ready for all customers, like any other "serious company" does, in any field. 

As today, we are unable to use the equipments that we have paid thousands $$$ for... 

Congratulations! 

Dj Zinn

I am having the same problem please create an update so that I can adjust my scratch settings

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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