Loading issues with Spotify in Rekordbox

Spotify has a system that detects attempts to download 30 songs within 120 seconds as fraudulent activity, temporarily blocking downloads of Spotify tracks.

Furthermore, since detection is based on your PC's system time, changing your PC's time settings can cause false errors.

Please verify that your time settings have not been altered.

If the issue persists, please contact us.

Hi Gabriel,

Thank you for your fast feedback.

Both Rekorbox and PC display the same time. I have also uninstalled Spotify app from my PC.

The issue unfortunately persist.

Can you provide an email address i can reach out to?

Many thanks for your help!

Maoz

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

Hi Gabriel,

Submitted, many thanks once again!

Maoz

has this issue been resolved? i am currently dealing with the same thing.

This issue is expected to be resolved in a future update expected towards the end of December or so. 

I'm also experiencing the same message and unable to play tracks from my Spotify Premium account. 

omg it has been almost a year since this issue was addressed, i was just wanting to try a new mashup i randomly thought of, i opened rekordbox, tried to load the tracks but was met with this error message too. AlphaTheta plssss reslove this ASAP my free trial plan is expiring in 2 days

Just updated to the latest version of Rekordbox 7.2.19 from 7.2.14 and I'm now having the same issue.
All worked fine before, now it is impossible to use. Please provide a fix

I just updated to 7.2.19 and I am having the same issue despite multiple fixes on my end. Ive cleared extra Data cache ive unlinked spotify and repinked and ive  resynced my timezone on the laptop nothing has fixed. lol pls fix

Multiple users have reported Spotify issues over the weekend and our engineering team are in contact with Spotify to try and resolve this as soon as possible. 

For Mac users, you can try the below:

It appears that the issue may be caused by the WebSocket connection not being established.
 
Could you please check the following?
 
1. If you are using a VPN or proxy service, please temporarily disable it and check whether the issue still occurs.
2. If a firewall is in place, please try using a different network or temporarily disable your security software to see whether the issue is resolved.

Hi

I'm using a windows machine, it's there a workaround for it too?

Thanks

Hi,

This is also affecting me (using a windows machine).

I only started using Rekordbox for the first time on 25th September and hadn't tried to use it again until today, where the same issue seems to be occurring for the first time.

No vpn, no firewall, and this message popped up for me still. I disconnected and reconnected 3x, as well as exited out of spotify everywhere else. No idea what else to do.

I reinstalled version 7.2.14 and all is fine again

are there any updates on this? I'm still not able to use my spotify account man

I downloaded an earlier version: 7.2.14 where it was still ok. Maybe you can try that as well?

Downloaded an earlier version 7.2.17 and it works again. Maybe an issue with the .19 version.

Can get it here: 

https://rekordbox.com/en/support/faq/v7/#faq-q700017

I've also reinstalled 7.2.17 and the issue is fixed, thanks to those who suggested to do so!

When is this issue being addressed? Just bought my deck and it is very frustrating that I can't use it.

Installed 7.2.17 and it works. Must be a problem in the latest version

Yes, multiple customers have reported that the issue does not happen with version 7.2.17. 

We are currently investigating the issue with Spotify in latest rekordbox version and we apologise for the inconvenience. 

I am on version 7.2.19 and I am having this issue. please fix it asap