Omnis Duo Battery problem

Omnis Duo Battery problem

Bo Risky

Omnis Duo Battery problem

The battery of the Omnis Duo I own, drops significantly while in the turned off status, not the way it should be.

When I charge it to 100%, and turn the machine off and check a week later, 20% of the battery has drained, while doing nothing!! And every week another 20% is gone. I own AT Wave 8's too, and they are fine. I own a Denon Prime Go too, and even after a year not in use, it still has 90% of the battery, like I am used to with ALL lithium batteries...

I've send it back to the shop I bought it in, they replaced the battery and send it back, and the problem still existed. So I send it back again, and they said they couldn't find anything and this is the way it's should be :-S
I don't accept that, cause it's not true!
What can I do?

Gabriel

When the controller is in an off state the unit will use about .3 Watts so this should be normal power usage but if you do have a one-year limited warranty and if you would like to have the controller checked for any manufacturing defects you can take/send your controller to one of our authorized service companies for inspection.
 
Please start your repair claim by clicking on the link below:
https://repair.pioneerdj.com/customer/claim/

Bo Risky

Hey Gabriel,
The .3 Watts, 0.3 per what time? How much is that per week for instance?

Right now the selling company is trying to find a solution, they lost my power adapter the second time they tried to fix the controller, so first they're trying to find that :-P 

If it's not working out with them, I will use the link you gave me, thx!

grtz Boris

Gabriel

OMNIS-DUO is powered by a lithium-ion battery.
 
Avoid storing it fully charged (100%) just because you won't be using it for a while. Also, do not leave it stored with the battery completely drained.
Lithium-ion batteries experience higher or lower internal voltages when the charge level is close to 100% or 0%, placing stress on the battery.
The longer this state persists, the more likely the battery is to degrade.
 
The optimal charge level for long-term storage is “60–80%”.
This range represents the chemically most stable state for the battery, minimizing stress and degradation.
 
Third-party power adapters may not be compatible.
If you lose yours, please order replacement parts from the following website.
https://support.pioneerdj.com/hc/en-us/articles/27951443591193-Where-can-I-get-parts

Bo Risky

Ok, got it. 
But you haven't answered this question yet... :-)
The .3 Watts, 0.3 per what time? How much is that per week for instance?

Gabriel

Power consumption is measured in watts (W), and electricity usage per hour is measured in watt-hours (Wh).
Watt-hours (Wh) can be calculated as “power consumption (W) × usage time (h)”.
 
Please calculate by applying your usage time to the formula.
And let me reiterate: the power consumption is 0.3 watts.

Bo Risky

Hey Gabriel,
Your explanation is still too technical for me, sorry :-(
If I would have it charged to 100% and turn it off for a week, how much would it loose it's power from that 100% then?
You would expect the same decay as for instance with the Wave Eight's and ALL other lithium battery appliances!?

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