DJM-S11, Macbook Pro, and Serato DJ Pro Will Not Connect and also audio drop out.
I've had this set up for 8months and can not get it to stay connected, and if it does, the audio drops out. I'm losing a lot of money!!!!!Who can help me? I have a Macbook pro, M1, running sequoia 15.7 with 32gig memory, 1t s.s. hard drive, and tried running serato dj pro 3.2.3 and all after to 4.0.2 and it still does the same. I also instaled on my other macbook pro, big sur, 12gig memory and 1t s.s. hard drive and still have the same issue.
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Hi there,
Have you tried different USB cables ?
Also please try following the steps in the guide below.
https://support.pioneerdj.com/hc/en-us/articles/4409665044377-The-message-Error-Failed-to-connect-audio-is-shown-or-the-virtual-deck-disappears-immediately-on-the-Serato-DJ-Pro-screen-DJM-S11-Serato-DJ-Pro
If the issue persists, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
It is not the USB cables. When I hook up my Mixrar and Rane One, everything works fine. I also have called and created tickets, but tech support never calls or email me back. Last ticket #637578
Hi there, I just checked the ticket, it's with our friends in the U.S and is currently open for investigation.
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