Rekordbox all library data randomly deleted

Rekordbox all library data randomly deleted

Yara den Heijer

Rekordbox all library data randomly deleted

Hi!

Yesterday, after normally closing Rekordbox like I always do, I opened it after a little while again, and suddenly my entire collection, cue points, grids, playlists, preferences, etc were gone; basically as if I opened Rekordbox for the first time again. 

I also got a notification when I opened it, which I unfortunately can't remember exactly, but somewhere along the lines of "Failed to communicate with ..."

I coincidentally made a backup a few days ago (without music files), but when I try to restore my collection, I get the notification "Failed to restore collection" 

My music files are on an external USB, and they are fortunately still there; just all the data that was on my Rekordbox is completely gone - literally looks like a factory reset of Rekordbox, even though I didn't do anything of the sort. 

I use version 6.8 if that matters. Also I did close and open Rekordbox more than 3 times already unfortunately since this happened.

Can anybody help me please? I don't really know what happened or how to fix it. I'm happy to answer any further questions ofcourse.

Thanks in advance!

Gabriel

Can you please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.

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