3000x no beatport streaming possible
As of today, I’m having an issue where streaming from Beatport on the CDJ-3000s without a PC using the CloudDirectPlay function no longer works! I can log in to Beatport on the 3000x, load one (sometimes two) tracks, and then the connection failed. However, if I use DJ software and connect the 3000x via USB in HID mode, Beatport streaming works perfectly. Is anyone else experiencing this? I really enjoy using this feature without a PC cueing up and mixing tracks from curated playlists for fun and inspiration so I use it very often. Can anyone confirm this issue? my uploaded own files i can play... I’ve done some more testing. If I use just one CDJ, I can use Beatport streaming. But as soon as I bring the second CDJ into the mix, Beatport cuts out as if the second device counts as a separate user, thereby blocking the stream...
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I'm having the exact same issue. I've updated my firmware but the streaming function with more than one CDJ keeps failing. Are there any solutions?
me too... cdj-3000x load one or two songs and no more!
Please make a ticket. AT musst make an intervention by Beatport. I think Beatport recognize the second player as a second user! 2 user can’t use Beatport streaming at the same time. The problem is since last night… I think Beatport have made some changes at the website or log in for streaming via update there web services (made often in the night, in the reason of less user in this time)
I created a ticket on 29/07/26. I'm just waiting on response/solution.
Estou com o mesmo problema. Sem previsão de solução? Aqui não funciona também. Toca a primeira música na segunda já dá erro de conexão. Para um serviço de streaming em que contamos com isso para tocar, as soluções precisam ser mais rápidas.
Recebi esta resposta da Beatport anteontem:
Santi (Suporte ao Cliente da Beatport)
30 de julho de 2026, 09:53 MDT
Olá, Marko,
Obrigado por entrar em contato conosco e por nos informar sobre isso.
Nossa equipe está trabalhando em colaboração com a Alpha/Theta para identificar a causa do problema e desenvolver uma solução.
Entraremos em contato novamente assim que tivermos novidades.
Agradecemos a sua paciência!
---------- Por favor, abra também um chamado junto à Beatport e à Pioneer para que eles vejam que mais pessoas estão enfrentando esse problema — mas, pelo visto, eles já estão trabalhando nisso ;)
glad i am not the only one! tried everything! only 1 cdj3000 deck connects and when connecting the 2nd cdj3000x or 3rd cdj3000 the lists are empty... have 20K in equipment completely useless! I even upgraded to the professional beatport subscription. installed new cat8 internt cable and ordered a new switch!! hope someone find the solution !
Anything yet from them? It's been over a week now since this issue started for my CDJ3000s.
Not Yet.
Same Issue with beatport, playlist empty, and problems to login into beatport account. on 4 different CDJ 3000
I was patient for a week, but now it's getting ridiculous that neither AT or BP have adressed this issue.
Premium product and a premuim subscription plan -not a word uttered other than BP telling me "we are aware".
Do better.
The response I've received back from AlphaTheta:
We have been able to reproduce the issue on our end as well.
At this time, the root cause has not yet been identified, but we are currently investigating the issue in cooperation with Beatport.
We apologise for the inconvenience and appreciate your patience while we continue our investigation.
We will keep you informed of any updates as soon as they become available.
I have the same Problem for over a week and I need this for the job! Please fix this !!!
I just tried it and it seems to be working. I'm still surprised at there being no formal announcement from Alpha Theta and/or Beatport about the problem and the potential fix.
Hi all,
This issue appears to have now been resolved. On behalf of AlphaTheta, we sincerely apologise for any inconvenience caused.
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